DriveTime Automotive Group, Inc.

Customer Service Representative (16/hr + Uncapped Bonus)

Career Site Title
Customer Service Advisor
Job ID
2017-21112
Category
Customer Service
Type
Regular Full-Time
Business Unit
Operations
7300 E Hampton Ave #201
Mesa
AZ
85209
US

Overview

What Drives You?

  • Succeeding and making major contributions?
  • The opportunity and support to maximize your potential?
  • Working with an organization that makes you proud?
  • Collaborating and thriving as part of a team?

We share your drive.
DriveTime is more than a company. We’re a true team of strong, highly motivated performers that is committed to ensuring the success of each customer—and of each professional. If you have a real passion for continual learning and growth, are flexible enough to handle various roles, and feel compelled to do what you know is right, we may have an excellent opportunity for you. 

 

 

Assists in helping customers with various requests and answering basic questions about their loan. The Customer Service Advisor will have a thorough working knowledge of DriveTime policies, promotions and assistance capabilities.  They will have the ability to aid the customer through the warranty or repair contract process by thoroughly educating the customer on the process, set up direct bill rentals as well as providing vendor information and other assistance if necessary. Must be able to problem solve and multi-task.

Responsibilities

 

  • Deal with calls requiring conflict resolution, or negotiation for Customer Service.
  • Ability to perform tasks independently with minimal instruction and supervision
  • Ability to take a high volume of inbound phone calls
  • Ability to handle multiple tasks and prioritize effectively. 
  • Demonstrates patience, empathy and respect during intense customer interactions.
  • Assures the highest level of customer satisfaction.
  • Other related duties as assigned.

Qualifications

 

To qualify for the position of Customer Service, you'll need: 

  • High School Diploma Required. Completed College Degrees Preferred.
  • Excellent written and verbal communication skills with a focus on professionally working through difficult customer relations issues. 
  • Minimum of three years work experience, including a background in customer service/customer care and dispute resolution. 
  • Technological proficiency with a high level of attention to detail. 
  • Possess the energy and drive to accomplish goals, meet deadlines, and find solutions 

 

Physical Demands.

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This job position is designated as a safety sensitive position.

  • Must be able to lift up to 25 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.

  • Must be able to carry and transport up to 25 pounds up to 60 feet.

  • Requires standing for extended period of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling.

  • Requires excellent visual acuity and manual dexterity.

  • Requires sitting for extended periods of time. Must be able to type for extended periods of time.

  • Requires being able to hear and speak with others in-person or on the phone.

  • Must adhere to regular and predictable attendance.

     

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Along the way, we provide plenty of opportunity to be creative and grow professionally in a fun, high-energy environment.

 

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace.

EOE

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