DriveTime Automotive Group, Inc.

Assistant Director of Loan Servicing

Career Site Title
Assistant Director of Loan Servicing
Job ID
2017-21898
Category
Bridgecrest
Type
Regular Full-Time
Business Unit
Operations
15001 FAA Blvd
Fort Worth
TX
76155
US

Overview

 What Drives You?

  • Meaningful work in a stable, promote-from-within organization?
  • Professional satisfaction and helping others?
  • A workspace that is dynamic, fast, fun, and challenging?

We Share Your Drive
DriveTime is more than a company. We’re a true team of strong, highly motivated performers that is committed to ensuring the success of each customer—and of each professional. If you have a real passion for continual learning and growth, are flexible enough to handle various roles, and feel compelled to do what you know is right, we may have an excellent opportunity for you.

 

Responsibilities

The Assistant Director of Loan Servicing executes strategies that appropriately ensure that direct reports and agents provide quality service to our consumers for the collection of debts owed while reducing overall delinquency and losses. This individual will interact with other department managers as a service-provider, and interact with DriveTime customers as a service recipient. The individual will look at processes and operations and make improvements for the same.

  • Develop and train managers and employees in Loan Servicing/Collections and supports the Learning Organization environment to provide excellent service to both internal and external customers while meeting performance goals. Coaching and development of all employees is critical.
  • Ensure that Team Supervisors and Managers are setting daily goals for their team to maximize short-term and long-term success.
  • Monitor and review work of Team Supervisors and Managers to ensure it is within company and legal policy. This includes measuring the use of tools such as QA results and side-by-side monitoring in order to create development plans to address any deficiencies.
  • Ensure all company-wide initiatives are implemented in a way that elicits buy-in from direct and indirect reports, maximizes impact, and contributes to meeting or exceeding company goals.
  • Review and analyze overall departmental performance, monitor work plans, and adjust staffing levels and strategies recommended and implement changes as appropriate.
  • Ensure effective recruiting, screening, and hiring processes are in place to attract the targeted candidates that ensure the DriveTime culture.
  • Develop and train direct reports to improve performance and develop and/or maintain team strength.
  • Provide proactive leadership to the team to achieve high levels of Customer Service in a manner consistent with DriveTime’s vision and values.
  • Evaluate performance of direct and indirect reports and provide feedback consistently and in a timely manner (including but not limited to annual and semi-annual performance evaluations) based on both observations of performance and behavior and the review of company statistics.

Qualifications

  • Bachelor’s Degree is required
  • 10 years of Leadership experience managing multiple teams, multi site management experience preferred
  • Experience with leadership development 
  • Demonstrated ability to build effective teams and motivate employees
  • Strong initiative, drive, and strategic planning skills
  • Willingness to set and maintain high standards of performance
  • Strong technical, interpersonal and management skills
  • Comfortable operating in and leading a dynamic organization
  • Able to work independently and also partner effectively with other executives, all levels of employees, and vendors
  • Exhibit an understanding of the auto industry, our competitors the business climate and practices
  • Minimal travel required during training
  • Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.   

NOTE: 

This is not necessarily an exhaustive list of responsibilities, skills, duties or requirements associated with the job.  While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload or rush jobs.)  Must adhere to regular and predictable attendance. 

 

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Along the way, we provide plenty of opportunity to be creative and grow professionally in a fun, high-energy environment.
 
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

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