DriveTime Automotive Group, Inc.

  • Automotive Parts Specialist - $16/hr

    Career Site Title
    Automotive Parts Specialist
    Job ID
    Operations Support
    Regular Full-Time
    Business Unit
    7465 East Hampton Ave.
    Postal Code
  • Overview

    Are YOU ready to Rock?

    Our amazing company has a culture that is a fast paced and team oriented that focuses on building and sustaining strong relationships. In other words, we work hard, we have fun, we help our customers, and we enjoy each other’s successes!


    • Assists Claim Adjusters with efficient parts quoting and ordering
    • Maintains many different processes, responds to questions regarding parts, pricing, and services in a timely manner
    • Processes orders - performs order entry, reviews orders for correct handling, pricing, quantities and shipping data and following up on submitted orders
    • Responds and resolves orders pertaining to failed part warranties
    • Informs Claims Adjuster of unit prices, shipping date, anticipated delays, and any additional information needed by the Claims Team
    • Advises Claims Adjusters on substitution or modification of a part when part is not available
    • Dispatches delivery of orders as necessary to comply with Claims Team requests
    • Identifies part status updates to ensure the right part for the right repair
    • Credit Card reconciliation
    • Work in a fast paced high volume atmosphere
    • Ability to multi-task additional responsibilities


    • A willingness to learn all things auto parts, some experience in a parts store or automotive industry with experience in “Second Sourcing”
    • High School Diploma
    • Excellent verbal and written communication skills
    • Enjoy working in a fast paced call center environment
    • Able to navigate through multiple systems
    • Negotiation skills

    What’s in it for YOU?

    • Work/life balance: 40-hour work week with rotating Saturday overtime, off on Sundays
    • Climate controlled office environment, no more working in the heat
    • A position in a growing company where your opinion is appreciated
    • Not your typical call center; we have an open, inviting environment (no cubicles!), an onsite fitness center, basketball courts, and a large cafeteria with free coffee all day
    • Awesome leadership teams that value and respect their employees and want them to be successful
    • Affordable medical, dental and vision plans                 
    • Up to 11 days of paid time off in the first year
    • 401K with company match and tuition reimbursement

    Hiring Information:

    • Hiring is contingent upon successful completion of our background and drug screening process
    • Equal Opportunity Employer
    • SilverRock is a drug-free, tobacco-free workplace
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 

    Web Site:



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